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I have to write to commend Joe, your general manager, regarding his exemplary service today. The visit today was the maintenance agreement visit for our furnace. Joe is exceptionally experienced and knows our furnace well. He is quick and thorough. And, this time, our flue pipe needed to be replaced. He expeditiously replaced it and he was on his way. Thank you, Joe. It was also nice working with Tiffany with regard to the scheduling of this appointment. She is very dedicated and caring and her customer service skills are exceptional, as well. Bethany Air employs the best people!!! Thank you!
An excellent company with outstanding customer service. So nice to see a company whose #1 focus is on quality & customer service rather than money. From the initial proposal all the way through installation and set up this company was prompt, friendly, courteous and detailed oriented. They did not try to oversell me, in fact I was looking for a 20 seer and the salesman told me that was too much, I did not need that big of a unit, so I went with a lower seer unit, saved money and he was right, it works great!! Replaced my years old system and lowered my electric bill a great deal. I would give this company 10 stars if it would let me. If you need an HVAC system, call this company first, at least let them give you a bid, you won't be disappointed.
I have been using Bethany Air for routine maintenance for the last two years. Last month one of my heat pumps had to be replaced. Bethany Air's technician gave me a price quotation. I got another opinion that verified I received accurate proposal from Bethany. I found Bethany's technicians quote honest and accurate. I gave the job to Bethany. The service was professional and on time as scheduled. I was not happy with the thermostat upgrade, the owner installed the unit I wanted without any difficulties. Excellent and professional service and I would recommend Bethany to my neighbors and friends.
You don't need to look any further than Bethany Air for your heating and/or air service. From the office to the service itself they are total professionals. Very friendly and outstanding service and you can't beat their great rates. HIGHLY reccomend!
An excellent company! Great communications. Prompt response with proposal. Extremely competitive price. An A1 BBB rating. Local company. Job started exactly as promised. Friendly courteous installers that were respectful of my home. I would highly recommend this company.
I commend Bethany Air for its consistent, exceptional service! My two most recent experiences with this company were incredibly good. From the time I scheduled the appointments with Debbie, who is very professional, caring and accommodating, to the completion of the work and service, by the knowledgeable, friendly and professional technicians like Kevin, the experience was great! They call before they come. They arrive on time. They get right to work. They answer any question that is asked. They communicate about any item that requires more time and more cost, before they do the task. They explain everything. They clean up and leave everything in order. They are friendly and courteous! They put the customer first. A company like this is very rare these days! I appreciate this professional relationship and highly recommend this company. They have exceeded my expectations!! I commend the owner for the great employees that he hires and employs! Thank you to all!
Dear Mr Zois
I am writing to tell you how much I appreciate the work of your company and particularly the outstanding performance of Jason Welch.
Jason responded to my call for assistance on December 31, 2012 New Years Eve. When the problem with my Fujitsu heat pump couldn’t be corrected by phone, Jason came to the house to repair it. I was amazed that this young man came late in the evening on a night when others are celebrating. He worked on the unit for two hours and her fixed the problem. This meant we had heat over the holiday. I know that Jason has a family, and they probably wanted him home that evening.
Jason is not only competent, he has a work ethic that I thought no longer existed. His coming so late in the day on New Years Eve was a very uplifting experience and I thought you should know about it. I purchased a large heat pump form you about five years ago.
It has worked satisfactorily. I will always use Bethany Heating and Air Conditioning for future heating and cooling needs and I will not hesitate to recommend your company to my friends and neighbors.
Thanks you so very much for the outstanding service